Frequently Asked Questions

Click the registration button on the PK91 homepage and complete the sign-up form with your full name, date of birth, email address and preferred currency. You will receive a verification email to confirm your address. Once confirmed, your account is active and you can proceed to KYC verification before making your first deposit.

KYC (Know Your Customer) verification on PK91 typically requires a government-issued photo ID — your Pakistani CNIC or passport — and a proof of address document dated within the last three months, such as a utility bill or bank statement. In some cases, a source-of-funds declaration may also be requested before withdrawals above a certain threshold are approved.

Yes. Log in to your account, go to Account Settings and select the Contact Details section. You will be required to verify your identity before the change is applied. For security reasons, some changes may trigger an additional verification step via your existing registered email address or phone number before the update takes effect.

Use the 'Forgot Password' link on the login page. Enter your registered email address and PK91 will send you a secure reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. If the issue persists, contact our 24/7 support team via live chat for manual assistance.

No. PK91's terms strictly permit one account per person. Duplicate accounts are detected automatically and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have accidentally created a second account, contact our support team immediately to merge or close the duplicate before any action is taken.

PK91 supports PKR (Pakistani Rupees) among other currencies. Common payment references familiar to Pakistani users include Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah. These are contextual references only — PK91 does not imply that any payment provider endorses or supports gambling. Available payment methods and their terms vary by operator. Check the cashier section of your account for the current list.

Minimum deposit amounts vary by payment method and are displayed in the cashier section when you select your preferred option. Amounts are typically shown in PKR for Pakistani users. There is no maximum deposit limit set by PK91 directly, but individual payment providers and your own responsible gambling deposit limits will apply.

Withdrawal processing times depend on the method selected and whether your KYC verification is complete. Once approved by PK91, bank transfers and mobile wallet credits are typically completed within 1 to 5 business days. E-wallet withdrawals may be faster. Pending withdrawal requests can be tracked in the 'My Transactions' section of your account.

Common reasons include incomplete KYC documents, an unmet wagering requirement attached to a bonus, a mismatch between your registered details and your payment account name, or a flagged security review. Check your email for any outstanding document requests and ensure your account information is fully verified. Contact our support team if you need clarification on a specific transaction.

PK91 does not charge its own transaction fees on standard deposits or withdrawals. However, your bank or payment provider may apply their own charges, conversion fees or handling costs. These third-party fees are outside PK91's control. Always check your provider's fee schedule before initiating a transaction, particularly for international transfers.

PK91 features a broad library including sports betting markets — covering Pakistan cricket, PSL T20, ICC tournaments, football, UFC and more — alongside live casino tables (roulette, blackjack, baccarat), slot games, crash games and virtual sports. New titles are added regularly. Browse the full catalogue from the main navigation menu once logged into your account.

Sports betting on PK91 lets you place wagers on the outcome of real sporting events. Select a sport — for example, a Pakistan vs India Test match or a PSL T20 game — choose your market (match winner, top batsman, total runs, etc.), enter your stake in PKR and confirm your bet slip. Winnings are credited to your account once the event settles. Live in-play betting is also available on selected events.

PK91 offers live casino tables streamed in real time with professional dealers. Games include live roulette, live blackjack, live baccarat and game shows. A stable internet connection is recommended for the best experience. As with all gambling, users in Pakistan should verify whether participation is permitted under applicable local law before playing.

Games available through PK91 are sourced from established software providers whose random number generators (RNGs) are independently audited by recognised testing laboratories. Theoretical Return to Player (RTP) percentages for slot games are typically available in each game's information panel. Live casino outcomes are determined by physical events — cards dealt, wheels spun — in real time under studio conditions.

PK91 offers a welcome bonus to newly registered and verified players on their first qualifying deposit. The bonus amount, percentage match and any minimum deposit threshold are displayed on the promotions page and in the cashier at the time of deposit. Bonus terms — including wagering requirements and eligible games — must be read carefully before opting in.

A wagering requirement (also called a playthrough requirement) specifies how many times you must wager a bonus amount before it converts to real withdrawable funds. For example, a PKR 5,000 bonus with a 20x requirement means you must place PKR 100,000 in qualifying bets before withdrawing bonus-derived winnings. Different games may contribute different percentages toward the total.

Most PK91 promotions are claimed by opting in via the Promotions page before making a qualifying deposit or placing a qualifying bet. Some offers require a promo code entered at the cashier stage. Ensure you read all promotional terms before opting in, as some bonuses are available for a limited time or to players in specific account tiers only.

Yes. You can forfeit an active bonus at any time through your Account Settings under the Bonuses section. Be aware that forfeiting a bonus will remove both the bonus funds and any winnings generated from bonus play. Your real-money balance will be unaffected. Once forfeited, a bonus cannot be reinstated, so consider carefully before removing it.

PK91 uses TLS 1.2+ encryption for all data in transit and AES-256 encryption for sensitive data stored at rest. Role-based access controls and multi-factor authentication are applied internally. Account activity is monitored around the clock for suspicious patterns. We strongly recommend that all users enable two-factor authentication (2FA) from their security settings to add an extra layer of protection.

Contact our 24/7 support team via live chat immediately. Request a temporary account lock while the situation is investigated. Change your password and review your linked payment methods as soon as possible. PK91 staff will never ask for your password — if you receive such a request via email or chat, treat it as a phishing attempt and report it to our security team.

Log in and navigate to Account Settings, then select the Responsible Gambling section. From there you can set daily, weekly or monthly deposit limits, loss limits, wagering limits and session time reminders. Limit reductions take effect immediately. Increases are subject to a 24-hour cooling-off period to ensure the decision is deliberate. All tools are free and available at any time.

Go to Account Settings and select Self-Exclusion under the Responsible Gambling section. Choose a cool-off period (24 hours to 7 days), a temporary exclusion (1 to 6 months) or a permanent exclusion. Your account is suspended immediately and all marketing communications stop. Permanent exclusions cannot be reversed. For urgent requests, contact our live support team directly.

PK91 does not hold a gambling licence issued by the Government of Pakistan. Online gambling may be restricted or prohibited under Pakistani law, including the Prevention of Gambling Act, 1977. This page does not constitute legal advice. Users are solely responsible for determining whether participation in online gambling is lawful in their jurisdiction before using the Service.

Our support team is available 24 hours a day, 7 days a week via the live chat widget on the PK91 platform. You can also reach us by email at [email protected] — please note this is a plain-text address and not a clickable link. Support is provided in English as standard, with Urdu-speaking agents available on request during business hours.